Track Your Order

Enter your tracking number below to view the latest shipment updates from the carrier.


How to Track Your Order

  1. Locate your shipping confirmation email.
  2. Copy the tracking number provided.
  3. Paste it into the field above.
  4. Click Track Order to view updates.

Tracking updates may take 24–48 hours to appear.

Frequently Asked Questions

Where do I find my tracking number?

Your tracking number is included in the shipping confirmation email sent once your order has been shipped.

What if tracking shows no updates?

Tracking information may take 24–48 hours to update after the carrier receives the package.

My tracking shows "Delivered," but I haven't received my package. What should I do?

In some cases, USPS may mark a package as delivered before it is physically delivered. If your tracking status shows "Delivered" but you have not yet received your package, please allow up to 24 hours for the package to arrive. We also recommend checking around your property, with household members, neighbors, apartment offices, or mailrooms, as packages are sometimes left in a secure location.
If your package has still not arrived after 24 hours,please contact our customer service team and we will be happy to assist you

How do I change my delivery address?

Orders are processed quickly. If you need to update your shipping address, please contact us as soon as possible after placing your order. Address changes cannot be guaranteed once an order has been shipped.

What if my package is delayed?

Shipping delays can occur due to weather conditions, carrier volume, holidays, or other unforeseen circumstances. Please allow a few additional business days before contacting support.


Customer Support

Email:
customerservice@perfumegiants.com

Phone:
(718) 838-3291

Response Time:
Within 24 business hours

Business Hours:
Monday–Thursday: 9 AM – 5 PM EST
Friday: 9 AM – 3 PM EST

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