Track your order
Enter your tracking number below to view the latest shipment updates from the carrier.
How to Track Your Order
- Locate your shipping confirmation email.
- Copy the tracking number provided.
- Paste it into the field above.
- Click Track Order to view updates.
Tracking updates may take 24–48 hours to appear.
Frequently Asked Questions
Where do I find my tracking number?
Your tracking number is included in the shipping confirmation email sent once your order has been shipped.
What if tracking shows no updates?
Tracking information may take 24–48 hours to update after the carrier receives the package.
My package shows as delivered, but I haven't received it.
Please check around your delivery location, with household members, neighbors, building management, or your local carrier office. If you still cannot locate your package, please contact us for assistance.
How do I change my delivery address?
Orders are processed quickly. If you need to update your shipping address, please contact us as soon as possible after placing your order. Address changes cannot be guaranteed once an order has been shipped.
What if my package is delayed?
Shipping delays can occur due to weather conditions, carrier volume, holidays, or other unforeseen circumstances. Please allow a few additional business days before contacting support.
Customer Support
Email:
customerservice@perfumegiants.com
Phone:
(718) 838-3291
Response Time:
Within 24 business hours
Business Hours:
Monday–Thursday: 9 AM – 5 PM EST
Friday: 9 AM – 3 PM EST